- The largest and most demanding customers prefer SOL
- The results of our customer satisfaction survey offers 4.5 smiles out of 5
- We invest 2% of our turnover into employee training
- LEAN and INSTA are being used daily in SOL’s work
Read more about how Telia, Rimi and Lõunakeskus are satisfied with SOL’s services
When a customer has a smiling face, he or she is satisfied with the service. When a customer has a serious face, we need to improve our service. When a customer has a frowning face, we need to make serious changes. SOL Baltics measures its customers’ satisfaction with their smiles. The more smiley faces our customer indicates our survey, the higher his or her level of satisfaction!
We both are satisfied with our result rated at 4.5 smiles out of 5.
Weekly employee training sessions ensure a cleaner result. Read more about how SOL trains its employees.
An INSTA 800 expert group certified by Det Norske Veritas works at SOL, the members of which have the right to carry out internal training sessions, create customer quality profiles, and carry out INSTA quality inspections.
SOL’s whole service provision process is built on LEAN methodology, thereby ensuring its efficiency and quality.
A clean and maintained work environment in an effective and carefree way
SOL is a family-owned company, the values and principles of which are also reflected in its daily management. We provide our services in the Baltic States, Finland, Sweden and Russia.